An operator's phone has 3 lines:
line1: personal number(has voicemail)
line2: receives external calls(forwarded by CME),if this line is busy, or no aswer in 5 rings, calls are forwarded to the 2nd operator.
line3: monitors a group mailbox
I wanna write a srcipt, which accomplishes this:
If any of the 3 lines is busy, the incoming calls should be forwarded to the next operator. The key is, how can the script get the status of line1/3 (idle or busy)?