We have CCM 5.0.4 installed at customer location and EM was working since the day of installation. However this morning few agents went for break while few were logged in the system.
And when the agents came back and tried loggin again they got error "database 6 error" and the users who were logged in at that point were sucessfully able to make calls internal/external both. However when they tried to logout they too got error "logout Unsucessfull".
This happened across all the users.
Is it something known or someone has seen this as i see CCM 5.0.4 has lots of bugs associated to it.
Any help on this will be appreciating.
Tech Speaclist - UC