I have a CME/CUE installation up and running without issues. I am however getting some customer feedback on how CUE addresses forwarded voice messages by default.
When logged into voicemail and you forward a message, by default CUE asks you to spell the persons name. If you'd rather enter the extension- press ##. The customer in question would rather have extension be the default and ## would allow you to dial by name.
Is there any way to change the default behavior for that? I've checked the GUI Admin, the CLI Admin, the User Guide, and the Quick Start Guide, but I didn't see any mention of changing the default to addressing by extension.
Thanks for any help.