I found that 1 router sho diag has disabled the WIC:

WIC Slot 0:

FT1 BT8360

WIC module not supported/disabled in this slot

But the WIC in the 2nd router is OK, but does not show as a serial interface:

Sho diag info:

VWIC2-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1

Hardware Revision : 0.0

Top Assy. Part Number : 800-22629-04

sho inven info:

#sho inv

NAME: "2811 chassis", DESCR: "2811 chassis, Hw Serial#: FTX1004C0CQ, Hw Revision: 52.57"

PID: CISCO2811 , VID: V02 , SN: FTX1004C0CQ

NAME: "VWIC2-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1", DESCR: "VWIC2-2MFT-T1/E1 - 2-Port RJ-48 Multiflex Trunk - T1/E1"

PID: VWIC2-2MFT-T1/E1 , VID: V01 , SN: FOC100126PE

Configure the following command in the global config mode for IOS to recognize the card.

card type (t1/e1) (slot_#)

http://www.cisco.com/en/US/products/sw/iosswrel/ps5187/products_command_reference_chapter09186a00800b3518.html#wp1124401

HTH

Sundar

for which router? 1 with the error or 2

thanks

tried it on rtr 1

it seemed to work, it took the command with no errors,

BUT

when I go to check the interfaces, still no serial interface

Did you configure the controller. Use this document to configure;

http://www.cisco.com/en/US/products/hw/modules/ps2617/products_configuration_example09186a008052c920.shtml#Configurations

HTH

Sundar

ok, the 1 wic card works in both units. The other wic does not work in either.

I have 1 rtr with a serial interface now!

thank you

Check the version of the card as there are minimum version that 2811 can support. You need V2.