IPCC express 3.5 install CDs

applegreen · ‎02-16-2007

one of my customer has IPCC express 3.5 and they lost their install CDs, but they have the service contract with Cisco. what's the right way to help them to get another copy from Cisco? I checked the Product Upgrade Tool, it loos that customer is entiled to order IPCX-3XS-35S-SASU= . does anybody know if all the install CDs are included in this part number? if not, can someoen advice which way to go? thanks

Rob Huffman · ‎02-16-2007

Hi Yvonne,

Yes, this is the way to aproach this. Have a look (includes part #'s);

AVVID CD Software Request Cases FAQ

Q. What do I need to do if I have lost my CDs or need another set?

A. Refer the customer to the Product Upgrade Tool

The customer is required to enter their Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.

From this excellent doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml

Hope this helps!

Rob

applegreen · ‎02-19-2007

thanks, Rob

I already made a request through PUT, but during the process, there is not a detail list of what CDs are included. do you know if the Operation System CD is included in that package? thank you