Hello there, I have found a minor issue with our phone system that I just can't seem to figure out. There are a handful of directory numbers (6082, 6308 and some others) that are unable to dial toll-free numbers. When you call one you get a fast busy. What I can't figure out is why, because the toll-free numbers are active and can be dialed from other directory numbers (6084, 6185, plus numerous others). When I run the dialed number analyzer, it would indicate that the call should go through. All of the directory numbers are in the same calling search space (LD_CSS), the same partition (Internal_PT) and they use the same route list (LD_RL), which points to the same route groups (LD_RG1, LD_RG2) but for some reason that I cannot seem to figure out when you try to call a toll free number from 6082 you get a fast busy but when you call from 6084 it goes through just fine. If anyone has run into this before and can offer any assistance I would greatly appreciate it. Thanks
This may be a long shot, but I had the same trouble a while back. It turned out that the DN's that where placing the calls did not have an external phone number mask. It only affected some 800 numbers. As soon as I added a proper mask the calls went through.