upgrade agent/supervisor desktop

Unanswered Question
Feb 17th, 2007

CRS 3.5(2). CAN I UPGRADE THE AGENT/.SUPERVISOR DESKTOP SOFTWARE that comes with this?. am having an issue across a firewall (no NAT/pat) and my security engineer is suggesting that its the application. for the agent states etc to work i have to disable packet insepction on the firewall. with it enabled i cannot see agent states etc from the supervisor.

can i leave the current 3.5 IPCC and upgrade only the CAD software?

I have this problem too.
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Dennis Fogler Tue, 02/20/2007 - 15:03

In CRS 3.5(2) or IPCC Express the CAD software is linked to the version of CRS that you are running. Basically they have to be upgraded together and cannot be upgraded independently of each other.

To see what version of CAD is supported with each version of CRS, you can reference the CRS cross matrix guide at:

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf

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