The converted scripts from 3.5 to 4.0 have introduced some new variables and new steps (_Contact1707?,_ECCVar1707..., _TmpRsrc1707?, Get User Info, Get User). TAC and others are telling me not to remove/modify these new variables/new steps.
I?m experiencing a delay of 17 seconds for an agent selection. By debugging the script I can see that the Get User step force the IP phone agent to go into ?RESERVED? state. After 12 seconds in the ?RESERVED?, the agent phone becomes READY and rings.
If I select Connect = Yes, at the Select Resource step, the agent phone would ring immediately. But of course this is not acceptable to us since I need to push some Enterprise Data to my CAD/IP phone agents.
Is there a solution for this delay? Thanks.