offhook abbrdial how?

Unanswered Question
Feb 19th, 2007

Dear all,

I want the abbrdial to be available if the phone is offhook (secretaries want this). as I don't see the button in the softkey templates, I have no idea how to do this.

any suggestions?



I have this problem too.
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jbarcena Mon, 02/19/2007 - 09:30

The abbr dial key is not on any Template. From this document:

"A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index."

So what you need to do is to configure the speed dials (not the ones assigned to a button on the phone), then you have to stay on-hook. After dialling the first digit the Abbr softkey will appear.

gerard van rij Mon, 02/19/2007 - 23:47

yes this I know, just wanted to know if it was possible to do "offhook". my collegue secretaries would like this. would be very usefull in their (and my) opinion.



jwaters24 Fri, 06/20/2008 - 09:22

I configured the speed dial and the abbrDial key appears, but when i press it nothing happens.

What needs to be configured for this key to work?

rtappend_2 Tue, 02/20/2007 - 04:16

CM or CME?

CME now (v4.0+) supports bulk speed dials accessible both on and off-hook via a defined prefix.

In CM, you could define translation patterns to achieve similar although there is more to administer.

james.anderson@... Fri, 06/29/2007 - 08:09

Just wondering if there was any other input on this topic. FWIW, this is an HR manager who says he will be on a call and want to add someone else to the call. These people are usually on his abbreviated dial list. What he is wanting to be able to do is put a call on hold, hit conference, and then abbrdial someone and add them in. Oddly enough, he seems to remember all 40+ of his abbreviated dials. Heck, I'm not even using all of my speed dials :) Any assistance or affirmation would be greatly appreciated.


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