ATA / Phone Error

mymite060708 · ‎02-19-2007

Hi have a shared line accross a 7912 and an ATA for some reason when I try and call a route point from either the phone or the device plugged into the ATA I get a busy tone , I have checked CSS and Device pool , region and codec and all are correct have even deleted the phone and added back in again but still get the error any idea where to look next

Thanks

gogasca · ‎02-19-2007

ATA for some reason when I try and call a route point from either the phone or the device plugged into the ATA I get a busy tone , I have checked CSS and Device pool , region and codec and all are correct...

This happens only with 7912's and ATAs?

Which codec you are using to dial de CTI RP?

Is a JTAPI controlled CTI RP? (Like for IPCC, AA, IVR, CUE, etc)

Which codec is supposed to be used for that CTI RP?

If you have compared the settings with a working phone and all is good, CCM trace will tell us what is happening...

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a0080094e89.shtml

Please include calling,called number and timstamp.

mymite060708 · ‎02-20-2007

Hi Thanks for you help

1) only seems to happen on q 7912 and ATA

2) Codec to dial RP = G.711

3)JTAPI Controlled RP (IPCC Express)

4) Codec should be G.711

Dialled number = 83333 calling number = 87329

Time: 09:00 am