Problem: At the end of each month, we receive our long distance bill and must manually go through the list and "try" to associate each outbound call with the respective client we were calling for. We want to track what client we are calling (outbound) in the call records to be able to chargeback phone costs to each client. To make things more complicated, our agents work on multiple clients and are not just associated to one client.
We are using CallManager 4.1 and IPCC 3.5.3.
How can I associate the outbound calls to each respective client with minimal inconvenience to the agent? What is the mainstream way to do this?