PIX 506 is shutting down about every 90 minutes

msmith · ‎02-20-2007

Hi. I am having trouble with my PIX simply shutting down. I don't have any idea what is causing this. I have run virus scans and spyware scans on the computers attached to the network and that hasn't addressed the issue (thought a port was flooding).

The PIX is running OS v 6.2(2). I have seen where there were issues about possible shutdowns due to SIP or HTTP traffic, but I am not sure this applies.

Any suggestions on where to start looking?

vitripat · ‎02-20-2007

If its a PIX-506, it might be affected by following field notice (though expired):

http://www.cisco.com/en/US/customer/products/hw/vpndevc/ps2030/products_field_notice09186a00800949c6.shtml

"The presence of a version tracking label on the underside of the PIX 506 chassis with version "800-06929-02 A0" or later indicates that this unit contains the new connector and tie-down. This label is placed on newly manufactured units as well as those reworked by Service to contain the new connector and tie-down, so this indication holds true even for systems with older serial numbers."

If this tracking label is not there, your PIX is under the field notice and needs replacement.

msmith · ‎02-20-2007

Is there any way to verify this other than taking the thing off-line?

vitripat · ‎02-20-2007

You dont need to take the device offline. First, you need to find the serial no. of the device. You can find the serial no. in the output of "show version" command. Next match if the serial no. falls under the range provided in the field notice.

If it falls, then only you need to verify if there is a tracking label on the device. If there isnt, then you will need a replacement. If there is a tracking label, we need to look in a different direction.

msmith · ‎02-20-2007

It has tracking label (800-06929-03 B0) which I believe indicates that the problem was addressed and the new connector is present.

vitripat · ‎02-20-2007

Great .. is this PIX configured to log syslogs to a server? If yes, we need to take a look at the logs during the time when your PIX went down abruptly. Also, check if you have anything in the output of following command-

"show crash"

msmith · ‎02-21-2007

Well. It looks like the power was an issue. It wasn't that the cable inside the PIX was bad, but apparently it needed to be unplugged and the plugged in again. It has been running fine ever since. Thanks.