Auto Attendant on the same CM server

moabdallah · ‎02-20-2007

We have got CM 4.2 package

The package include Extended Service Auto-attendant version 3.5(2) CD & IPCC Express, IP IVR, Q MJR version 4.0(4)

We want to install the Auto Attendant on the same CallManager Server

The problem that we found uncompatability between Extended Service Auto-Attedant ver. 3.5(2) and CallManager 4.2

Is it possible to install the Auto attendant feature on the same CM Server

using the IPCC express CDs ?

What about the compatability between IPCC express 4.0(4) and CM 4.2 ?

Regards

Mohamed

mchandak · ‎02-20-2007

IPCC Express is supported on the same server as CallManager, but if you are only looking for Extended Services, you can download 3.5(4) which is compatible with 4.2. Download it from http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-42. Files you should look at would be cm-es-ffr-3-5-4.exe and ccrs-3-5-4-sr2.exe. Also, make sure that you go through the readme for them

moabdallah · ‎02-20-2007

I am looking for Auto Attendant feature only

Do you recommend install the Extended Services only ( Not the IPCC Cds ) ?

What is the difference between cm-es-ffr-3-5-4.exe file and ccrs-3-5-4-sr2.exe file ?

regards

Mohamed

mchandak · ‎02-20-2007

If ur looking at AA only, then I think you should stick to Extended services as that does not require additional licenses. It is free of cost, but using IPCC Express would require licenses.

The difference is that the first file is the core program and the 2nd one is Service Release 2, something like Operating System and the service packs for it

HTHs