caller id on transferred call

Unanswered Question
Feb 21st, 2007

hi,

i'm using CCM 4.1(3), when i transfer an external call from 1 extension to the other , the second extension shows the cli of the 1st extension and not the external caller. I'd like it to show the cli of the transferredcall, can anyone help me set it up?

thanks

Jijesh

I have this problem too.
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drolemc Tue, 02/27/2007 - 09:36

When transferring a call from an IP Phone to another IP phone caller ID is the person who transferring call, not the original calling party. I'm seeing the same result when call is being transferred from a PBX phone as well. That's creating confusion, especially when calls are being transferred from an operator, because you don't know who the original caller is.

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