Call Hold Queue

Unanswered Question

I have a helpdesk user that needs to have the ability to queue calls as they come in. I have looked at the Auto Attendant and think that it might be overkill. If anyone has any ideas, please let me know. I am using Call Manager version 4.1(3) and Unity version 4.0(4).

Thanks in advance,


I have this problem too.
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gsporton Fri, 02/23/2007 - 05:32

Hi Larry,

Have you had a look at B-ACD for CME?

It doesn't interact with CCM directly but you could setup a CME router as an H.323 gateway in CCM and deliver calls back and forward between the 2 systems using H.323. The main problem would be the lack of visibility of calls in the queue.


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