02-21-2007 08:00 AM - edited 03-14-2019 08:09 PM
I have a helpdesk user that needs to have the ability to queue calls as they come in. I have looked at the Auto Attendant and think that it might be overkill. If anyone has any ideas, please let me know. I am using Call Manager version 4.1(3) and Unity version 4.0(4).
Thanks in advance,
Larry
02-22-2007 05:07 PM
How many agents do u have and how many calls do u expect at a given point of time. One of the options would be to use Broadcast Hunting on CallManager. Check http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html
02-23-2007 05:32 AM
Hi Larry,
Have you had a look at B-ACD for CME?
It doesn't interact with CCM directly but you could setup a CME router as an H.323 gateway in CCM and deliver calls back and forward between the 2 systems using H.323. The main problem would be the lack of visibility of calls in the queue.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: