IPCC Enterprise Backups

wrkemmer · ‎02-21-2007

I need to come up with a backup strategy for all of our voice servers. For CCM and IP-IVR I am using the Cisco BARS utility, and for Unity I am using the Disaster recovery Backup Tool. However, I can't find much information about how to backup the IPCC enterprise environment.

We run in a duplexed ICM 6.0 environment, with side A and side B routers, loggers, AWs (HDS and Webview) and PGs. I have seen some posts that reference using the icmdba tool to export configurations, but this seems to only be a manual process. What do I need to backup in this environment, and does Cisco provide any sort of backup utility that would backup my IPCC enterprise environment on a regular basis (nightly)? I know that running a duplexed environment is supposed to mitigate some of the risk, but I'd feel more comfortable if the IPCC Enterprise was backed up as well.

Thanks for any advice.

jpsweeney77 · ‎02-21-2007

You should be able to schedule Jobs in SQL to perform this. However, as you mentioned, your duplexed environment and distributed AW's are mitigating alot of your risk.

Zin.Karzazi · ‎02-22-2007

The Best Document describing IPCC Ent Backup:

http://www.cisco.com/en/US/products/sw/custcosw/ps1973/products_tech_note09186a0080094ad3.shtml

mw9714 · ‎12-13-2007

Anyone have a soft copy of this doc you can send to me at michael.wydra@cna.com? I can't seem to access this link.

Thanks

Hina Jabeen · ‎02-23-2007

You can use this link as well to configure your jobs

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1001/products_tech_note09186a00802d5e98.shtml

Regards

Hina

thomas1 · ‎03-02-2007

Hi,

Thanks for this link. We are looking at our backup strategy currently and this is going to help us a lot. :)

Do you know of any good links for restoring ICM from these backups? I've not had luck importing and/or restoring databases in SQL for ICM in the past.

Thanks,

Thomas

Hina Jabeen · ‎03-02-2007

Hi

You can use the following link.

http://cisco.com/en/US/partner/products/sw/custcosw/ps1001/products_administration_guide_chapter09186a0080367c7b.html

Regards

Hina

lane_lu · ‎03-03-2007

Are there any document for backup of ICM 7.0?

are they totally same?

Hina Jabeen · ‎03-05-2007

As far as backup schedule and restore procedure, I didnt see difference.

Regards

Hina