i have CCM 4.13 sr4d, i have recently upgrade the OS to 4.4a and i am facing the following problem.
When an IP phone press on the pickup softkey (while on hook), in order to pickup a phone the phone goes automatically off hook. normal behavior, should be the phone who pressed the pickup softkey to have his phone ringing.
Have a look at the setting of the following Parameter in CCM;
New Clusterwide Service Parameters The following service parameters enable configuration of the enhanced call pickup features; they display under the Clusterwide Parameters (Feature - Call Pickup) section in the Cisco CallManager Administration Service Parameters Configuration window:
Auto Call Pickup Enabled Configure this service parameter to enable or disable the auto pickup feature by choosing one of the following options:
True Set this service parameter to True to enable the automatic, or one-touch, pickup functionality.
False Set this service parameter to False to use the existing call pickup and group call pickup functionality.
The default value specifies False to retain backward compatibility with earlier versions of Cisco CallManager.
From this good doc;
Hope this helps!