IP Communicator Locking Up Dell 620 Laptops

Unanswered Question
Feb 21st, 2007

IP Communicator version 2.0(2) was running on Dell 420 Laptops without any problems. Have gotten some Dell 620 Laptops, used a image to load software so that the only difference is the hardware. Now, after starting IP Communicator, the laptops will either Blue Screen or Freeze. This can occur immediately or 5 days later. If you don't start IP Communicator then no problems. Never had this issue on the Series 420 laptops. Anyone heard of this or have any ideas?

I have this problem too.
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thisisshanky Wed, 02/21/2007 - 18:56

Do you have any difference in patch levels (Microsoft patches) in both 420 and 620 laptops ? XP SP2 ?

tg3859000 Thu, 02/22/2007 - 08:58

Both laptops are exactly the same as far as software, patches, etc.

ellis_b Thu, 02/22/2007 - 00:25

Do you have an external USB sound device you can hook up? If so, try that and disable the internal sound card drivers (to see if it's the sound card that is locking it up).

aciscolook Tue, 02/19/2008 - 01:09

I just wanted to mention that I've experienced problems with the following Cisco software while using the Dell 620 Latitude. I have several other Dell laptops to provide somewhat of a control group

1. Cisco VPN Client

2. IP Communicator

3. PMC Client

Anybody else having these problems?


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