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CUE - name not announced when transfering from Corp Dir.

mm7482
Level 1
Level 1

My customer has both her alternate and general greeting recorded for their CUE voice mail box greetings. However, when someone dials into the corporate directory and dials the persons extension, they hear "transfering to extension 1019" instead of "tranfering to Judi". Is there away to change this to the persons voice mail box's recorded name? I thought that was the default. I'm running 2.3(2).

Thanks,

Mike.

2 Replies 2

thisisshanky
Level 11
Level 11

Have the users recorded a spoken name ?

Sankar Nair
UC Solutions Architect
Pacific Northwest | CDW
CCIE Collaboration #17135 Emeritus

During enrollment, they've recorded both greetings when prompted to; I did the same on a test phone/VM box and have the same results.