I'm sorry if this is a stupid question, but I cannot find the solution for the life of me.
I have a main line and I need to be able to forward it to different unity accounts. I also need to be able to switch between them from someplace convenient like a phone. I have placed the main line directly on a phone and I have it manually forwarded to the unity extension I need, but I calls try and go to the voicemail for the mainline, and not the unity account that I'm forwarding to. I cannot seem to setup the main line as an alternate extension on two different unity accounts - only one at a time.
My detailed situation is I have a main line that goes directly to a unity account to give the caller options (press 1 for this, press 2 for that, etc). I need a different recording for afterhours, but I need this afterhours recording to have different caller inputs so that pressing 1 afterhours does something different than pressing 1 during normal hours. The only way I know to do this is to have a 2 different unity accounts so that they can have different "caller input" options. That's fine, but then how do I have the main line switch between unity accounts? When forwarded, it does not go to the unity account of the extension I'm forwarding to, but the unity account of the main line. I need to setup the main line as an alternate extension on both of the unity accounts that gives the caller options, but unity won't let me. Anyone have a solution to my problem? I'm running Callmanager 4.0(2a)sr2c and unity 4.2(1). Thanks for any help, and sorry for the long message.