CRS Application with Pin Verification

Unanswered Question
Feb 22nd, 2007


i would like to create the following script with Cisco IPCC:

- caller dials service-number

- agent speaks with Caller

- agent redirects Caller to a second "identify-script" and is paused as long as the Caller comes back.

- Caller inputs contract and pin via DTMF

- Inputs are checked on a external database.

- Caller is redirected to the waiting agent

- agent can see if caller identification was successfull.

Is this possible with the ipcc?

Does anybody know literature to this subject?

How can i connect to the database?

How can i ensure that the user comes back to the same agent?

How can the agent see if the authentication was successfull?

with kind regards


I have this problem too.
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