CTI Toolkit names missing

Unanswered Question
Feb 22nd, 2007

On the supervisor desktop, some agent names and the login names are missing. Checked the skills assigned per analyst.

ICM 7.0 SR3-CTIOS Server 7.0 SR2-CCM 4.1.3. Please assist.

I have this problem too.
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Zin.Karzazi Thu, 02/22/2007 - 07:27

Symptom Cannot see agent names in real time status window.

Possible Cause The names displayed are the names entered in the ICM

database (see ICM Configuration Manager - Agent Explorer). Some possible


? The ODBC driver used to query for these names was not setup correctly

during CTI OS Server setup (see the Cisco ICM Software CTI OS System

Manager?s Guide).

? There are no names configured in the ICM database.

The Data Source Tool used to configure the DSN entry to retrieve the names has

an option to "Test Data Source" in the last dialog. It is recommended to use this

tool to verify the DSN. Common problems include that the ICM database has no

user configured with the right privileges or the connection method is not set

properly (for example, named pipes will not work if the SQL server with the

database is located on a different domain - use TCP instead).

Cisco ICM Software CTI OS

Troubleshooting Guide

hsitar007 Thu, 02/22/2007 - 08:18

This happens to only some of the agents. And the other agents show up quite normally. And even these names show up for a while when the PG is restarted. After that it fades away and does not appear until the PG is restarted again.

axg85429 Wed, 05/09/2007 - 08:19

Has this issue been resolved?

I have a customer with the same issue.

Lee Walsh Wed, 11/14/2012 - 07:36

Any updates on this fellas? I have a user with the same issue and have check ever setting against another in ICM Config Mgr > Tools > Explorer Tools > Agents Tools and still cannot figure this out. I will be rebooting the PG soon for other related work. Will this help this agents name appear in the CTI Toolkit?

david.macias Wed, 11/14/2012 - 08:06

We had a similar issue last month UCCE 8.5.x which the TAC/BU couldn't solve or reproduce.  After rebooting the PG pair it went away.  Hoping it doesn't come back.



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