Automatically Extending IPCC recordings retention to 30 days

Unanswered Question

IPCC express 4.0.4 and CAD 6.1.

The default retention time for recordings is 7 days and can be manually extended to 30 days with "Supervisor Record Viewer"

Does anybody know if there is a way to automatically extend the retention to 30 days without manual intervention.

Maybe thru a registry key or scripting?

Thanks

I have this problem too.
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l.pettersson Thu, 10/11/2007 - 03:44

The soulution should be this.

Haven?t configure it by myselfe so don?t know if it?s work

Symptoms: Customer wants to change the expiration time when the recorded files

are deleted from the RASCAL server.

Troubleshooting Steps:

- To change the number of days that the saved recorded calls are retained, you

will need to add the following to your FCRAsSvr.cfg file and, of course, cycle RASCAL.

[Database Data]

Number of Days to Save=7

Number of Days to Expire=21

These are the defaults. The first parameter, Number of Days to Save=7, sets how long the

file will reside without a Supervisor selecting the Save option. The second parameter,

Number of Days to Expire=30, sets how long a saved file will be stored on the server until

it expires and is deleted.

Resolution:

- Change the FCRAsSvr.cfg file

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