CME - Call placed on hold, shows back up on Receptionists

Unanswered Question

phone. If the receptionist transfers (via speed dial button on 7914) a call to someone in the office; and the persons takes the call and places the caller on hold, the call shows back up on the receptionist's phone display. Her phone is NOT configured for "keep-conference" and I tried disabling "transfer full-consult" but this still happens. It is CME 4.0.0(1).

Any ideas?

Thanks.

Mike.

I have this problem too.
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Paolo Bevilacqua Sun, 02/25/2007 - 06:55

Do you mean, it show on the 7914, and NOT on on the other ?

At very least, buttons config please ?

The Manager places his phone on hold (DN on ephone 11) and then that call appears on the receptionist's 7960 display (ephone 10).

Receptionist's EPHONE:

!

ephone 10

description Reception

mac-address 0019.E8F4.94C3

ephone-template 2

username "d10" password 12345

speed-dial 1 11 label "M. B"

speed-dial 2 12 label "B. R"

speed-dial 3 13 label "L. H"

speed-dial 4 14 label "L. M"

speed-dial 5 15 label "S. "

speed-dial 6 16 label "E. L"

speed-dial 7 18 label "P. R"

speed-dial 8 19 label "J. "

speed-dial 9 20 label "T. "

speed-dial 10 21 label "K. "

speed-dial 11 22 label "K. "

speed-dial 12 23 label "L. C"

speed-dial 13 81 label "After Hours"

speed-dial 14 51 label "Office Closed"

paging-dn 87

type 7961 addon 1 7914 2 7914

mwi-line 4

button 1:82 2:83 3:84 4:10

button 7s11 8s12 9s13 10s14

button 11s15 12s16 13s18 14s19

button 15s20 16s21 17s22 18s23

button 19s17 20s24

!

!

!

Ephone of person who placed the call on hold:

ephone 11

description *** M B ***

mac-address 001A.6D70.C66F

ephone-template 1

username "d11" password 12345

paging-dn 87

type 7941

keep-conference

button 1:11 2o31,64,65,66,67

!

EPHONE DNs of Receptionists phone:

!

ephone-dn 82 dual-line

number 82

label Line 1

description Reception

preference 1

call-forward noan 80 timeout 25

huntstop channel

no huntstop

!

!

ephone-dn 83 dual-line

number 82

label Line 2

preference 2

call-forward noan 80 timeout 25

huntstop channel

no huntstop

!

!

ephone-dn 84 dual-line

number 82

label Line 3

preference 3

call-forward busy 80

call-forward noan 80 timeout 25

huntstop channel

---------

telephony-service

load 7914 S00104000100

load 7941 TERM41.7-0-3-0S

load 7961 TERM41.7-0-3-0S

load 7936 cmterm_7936.3-3-5-0

max-ephones 42

max-dn 144

ip source-address 192.168.1.1 port 2000

system message

url services http://192.168.1.3/voiceview/common/login.do

url authentication http://192.168.1.3/voiceview/authentication/authenticate.do

time-zone 12

voicemail 53

max-conferences 8 gain -6

moh music-on-hold.au

web admin system name

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern ....

secondary-dialtone 9

after-hours block pattern 3 91268 7-24

after-hours block pattern 4 91284 7-24

after-hours block pattern 5 91340 7-24

after-hours block pattern 6 91345 7-24

after-hours block pattern 7 91441 7-24

after-hours block pattern 8 91473 7-24

after-hours block pattern 9 91649 7-24

after-hours block pattern 10 91664 7-24

after-hours block pattern 11 91758 7-24

after-hours block pattern 12 91767 7-24

after-hours block pattern 13 91784 7-24

after-hours block pattern 14 91787 7-24

after-hours block pattern 15 91809 7-24

after-hours block pattern 16 91868 7-24

after-hours block pattern 17 91869 7-24

after-hours block pattern 18 91876 7-24

after-hours block pattern 19 918887000400 7-24

after-hours block pattern 20 91900 7-24

after-hours block pattern 21 9976 7-24

after-hours block pattern 22 91...976.... 7-24

directory entry 34 25 name Conference Room

create cnf-files version-stamp 7960 Jan 26 2007 17:08:56

!

Paolo Bevilacqua Sun, 02/25/2007 - 21:45

Hi,

on the receptionist's ephone, can you try button 7m11 instead of 7s11, and check if does the same ?

You could also try latest FW 8.0 on the telecaster and latest 5.0 on the sidecars.

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