I have upgraded from Cisco ITEM to Cisco Unified Operations Manager. The upgrade to version 1.1 of CUOM worked fine and took my license file without issue and all my 1000 phone licenses showed up as they should. However if I try to upgrade to 2.0, the installer just quits during the setup after validating my license. If I install as evaluation and then load my license file (or if I manually put my new license file in the etc\licenses directory) my license drops to only support 9 phones. TAC tells me the 9 phones should be added on to my 1000 phone license from 1.1 but they are not doing so and they say they cannot issue me a straight 1000 phone license since this was an upgrade even though the upgrade license does not seem to be working right. Has anyone run into this problem?