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Unity Diagnostic Tool

gcobby
Level 1
Level 1

‎02-26-2007 03:34 AM - edited ‎03-14-2019 08:12 PM

Hi,

I have installed a Unity 4.0(5) server for a customer, I tried opening the Unity Diagnostic tool but received an error message from MMC informing me that the Snap-In failed to initialize. I should have seen all the common diagnostic tools and the logos but I just get a blank screen.

If I open MMC on its own and then browse to the UnityDiagnostics.msc file I also recieve the same error, however if I open other *.msc files they appear to open ok.

Has anyone else come across this issue before? Everything else with the Unity server is running ok.

Thanks

Glen

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2 Replies 2

gogasca
Level 10
Level 10

‎02-26-2007 06:33 AM

Hi Glen,

Manually register the file UnityDiagnostics.dll, as follows:

1. Open a command prompt window and go to the directory where Cisco Unity is installed.

2. Go to the Utilities\UnityDiagnosticTool sub-directory.

3. Enter the following:

regsvr32 UnityDiagnostics.dll

gcobby
Level 1
Level 1
In response to gogasca

‎02-26-2007 07:54 AM

Thanks for your help, this resolved my issue.

Thanks

Glen

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