Have a 7960 setup with 2X 7914s, used by a receptionist. The lines on the 7914s are setup as shared lines to every employee in the department.
Problem is this - with the heavy call volume, sometimes the receptionist will go off hook to make an outbound call and end up accidentially answering an incoming call off one of the shared lines.
Is there any way to change this behavior? We're thinking of switching to Attendant Console, but I'm looking for a quick work-around.