Busy with logged out Extension Mobility

Unanswered Question
Feb 27th, 2007

When an EM user is logged out, a calling user hears the busy tone, so the caller believes the user is unavailable and tries later. Is there a way of providing a different message/tone for a logged out user? For EM users who have VoiceMail this is less of an issue, but for non-EM users it's less than ideal.

I have this problem too.
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rob.huffman Tue, 02/27/2007 - 06:12

Hi Matthew,

Could you set up a generic "Logged out EM" mailbox for these users. This mailbox would be set to not take any messages but could play whatever info/text that you require. Then set up a Voicemail Profile on CCM and apply it to the EM users without personal voicemail? This way one generic mailbox could be used for all of these users. So as not to take up alot of costly mailboxes.

Just a thought, hope this helps!



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