Hello, We have an issue when trying to use voice monitor in the Supervisor desktop at one of our locations. For some reason no sound comes through. We checked that the postinstall.exe was ran at all Agent stations and the correct IP settings were seleted.
I have also checked in the PG Desktop Administrator under VoIP Monitor to make sure the stations were enabled for Desktop monitoring and were pointing to the correct/default Monitor server.
This also looks to be correct. I'm unable to find other possible causes for this. Our other locations can be voice monitored fine.
Any ideas would be appreciated.
We are using IPCC Enterprise 6.0(2)