after entering wrong PIN I need to enter my extension

Unanswered Question
Feb 27th, 2007


If a user enters a wrong PIN, it is asked to enter userid/extn afterwards, but user will not wait till he hears the whole message so enters the PIN again...

this fails as Unity expects userid

can this be changed?


I have this problem too.
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lindborg Tue, 02/27/2007 - 12:43

This was changed between 4.0(5) and 4.2 - it requires the PIN and UserID pair to authenticate - if either is wrong, both need to be reentered. This way callers cannot "fish" for valid user ids to hit for PW attacks later. No, there's no way to turn this off.

However in 4.2 you can enable the option to remove the need for entering a PIN at all if you are calling from a known extension (i.e. calling from your work phone or cell phone if it's been added as an alternate extension).

Sascha Monteiro Mon, 03/05/2007 - 18:41

Thanks Jeff,

But can I have that option (not entering a PIN) as default in the system?

I know you can do it per subscriber, or change it with bulk edit, but we want it to be default.



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