CUE - Name not accounced when transfering from Corp.Dir.

Unanswered Question

My customer has both her alternate and general greeting recorded for their CUE voice mail box greetings. However, when someone dials into the corporate directory and dials the persons extension, they hear "transfering to extension 1019" instead of "tranfering to Judi". Is there away to change this to the persons voice mail box's recorded name? I thought that was the default. The user has recorded both the standard and alternate greeting during enrollment. I'm running 2.1(3).



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Markus Schneider Wed, 02/28/2007 - 09:08

It could be changed in a custom script. Currently, when dialing by extension the extension is simply played back while dial-by-name will play the name.

For information about that, you can check out some of the custom scripts that were with CUE 2.2.1. The example described here:

has an example in the download section of one of those releases.

The idea is to look at the dial-by-name section and grab the part where it gets the user's spoken name (and checks if it exists), then put that same snippet in the dial-by-extension section.


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