Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
259
Views
0
Helpful
2
Replies

MOH

ericdegboevi
Level 1
Level 1

‎02-28-2007 10:10 AM - edited ‎03-14-2019 08:15 PM

Hi all

I have a CCM4.1 configured and working properly.

I have noticed that user can no more get the music when they are put on hold.

Can you help?

Eric

Labels:
0 Helpful
2 Replies 2

dgahm
Level 8
Level 8

‎02-28-2007 11:29 AM

Eric,

All users, or just one user? Are you using multicast or unicast? Are you using a wav file or an external audio source?

If it used to work you can try resetting the MOH Server through CCM administrator.

Dave

0 Helpful

dconstantino
Level 4
Level 4

‎02-28-2007 12:21 PM

If you are setup to do multicast and the whole end to end network is not setup to do multicast. Then MOH will not work. Try it in unicast then troubleshoot from there.

Make sure your users are setup in a MRL and MRG.

0 Helpful
Customers Also Viewed These Support Documents