Updates and Patches for Callmanager and Unity

Unanswered Question
Feb 28th, 2007

Our CCM and Unity systems are very under patched. How do I start to know what patches need installation and where to begin? Are there any 'catch-all' patches to bring systems up to date?

CCM System is 4.0(1)sr2a, Admin is 4.0(0.333). Server is W2K SP4

Unity is 4.0(3). SQL i think is 2000, Exchange is 2000. Server is W2K SP3.

I have this problem too.
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Brandon Buffin Wed, 02/28/2007 - 13:57

Start by taking a look at the following links. You will need a CCO login to access the links. You will want to upgrade to the latest OS/Service Release combination, CCM service release, and Unity service release compatible with your system. If your contract/budget allows, you might also think about upgrading to newer versions of CCM/Unity which can be found at the last link below.

Unity 4.0 downloads


Callmanager OS downloads


Cisco IP Telephony Operating System, SQL Server, Security Updates


Unity 4.0 downloads


Microsoft Updates for Unity


Recommended Service Packs and Updates for Unity


Voice Software


Hope this helps. If so, please rate the post.


benharned Thu, 03/15/2007 - 06:30

Thank you everyone who helped. I was able to successfully update both CCM and Unity for the DST change and brought things back to date.

All the suggestions pretty much summed up the process. One issue I ran in to because I didn't see any thing documented about it was upgrading the Unity-CM TSP application.

Without this update users MWI lights were remining lit after listeneing to new messages. Only a manual MWI refresh from Unity would clear the light. The version installed was incompatiable with my new Unity/CCM version combo. Once the TSP update was installed, things were back to normal.

With the new device loads there are some issues that have come up, but I will post new conversations regarding these. Otherwise everything is great. Next stop, CCM 5 (eventually).

Thanks again.

jbarcena Wed, 02/28/2007 - 14:04

What is the OS that your CCM server is running? On the server go to Start --> Cisco OS version.

The latest OS is 2000.4.4a SR4.

First of all we need to verify if your server supports the OS 2000.4.4a, if you check the

Release Notes for that OS you will see that the supported servers are the following:

� Cisco MCS 7815-I1

� Cisco MCS 7815-1000

� Cisco MCS 7815I-2000

� Cisco MCS 7815I-3000

� Cisco MCS 7825I-3000

� Cisco MCS 7825H-3000

� Cisco MCS 7825-H1

� Cisco MCS 7825-I1

� Cisco MCS 7825-I2

� Cisco MCS 7825-H2

� Cisco MCS 7835H-3000

� Cisco MCS 7835I-3000

� Cisco MCS 7845H-3000

� Cisco MCS 7845I-3000

� Cisco MCS 7835-H1

� Cisco MCS 7835-I1

� Cisco MCS 7845-H1

� Cisco MCS 7845-I1

If you have one of this servers then you can install first the OS 2000.4.4a which can be

found on this link:


You need this file:


The Readme notes are on the same link.

Then you can upgrade to OS 2000.4.4a SR4 which is also on the same link with his readme


You need this file:


For your Unity server you just need to take a look to the following link:


benharned Wed, 02/28/2007 - 14:35

Both servers are MCS 7825H-3000.

CCM OS version is 2000.2.4, patch version is 2000.2.6.

Am I able to install the 4.4a file right away? I don't need to go to 4.3 then 4.4?

benharned Mon, 03/05/2007 - 13:22

So to get things up to date at first, i need to install OS upgrades in this order:




Once this is done, I need to upgrade to at least CCM 4.1, because 4.0 isn't supported by the DST fix?

Brandon Buffin Tue, 03/06/2007 - 05:16

That is basically correct. After the OS upgrade, you will need to upgrade to CCM 4.1(3) or 4.2(3) and then apply the 8.2(1) phone load or the device pack for this release and apply the Callmanager DST update. Take a look at the following link.


Hope this helps. If so, please rate the post.


benharned Wed, 03/07/2007 - 10:35

What's the difference between CallManager 4.2(3) and Unified CallManager 4.2(3)?

I haven't yet found a download for std. callmanger, but when looking at the docs about installing the CSA app, there are two docs: one for regular CCM and one for Unified CCM.

Brandon Buffin Wed, 03/07/2007 - 10:43

There is no functional difference. The name of the product was changed for marketing purposes and now is being changed again to Unified Communications Manager.

Hope this helps.


Brandon Buffin Wed, 03/07/2007 - 10:56

No, these are not the same. You are correct that you would need to upgrade to at least 4.0(2a) before upgrading to 4.2(3).

Hope this helps. If so, please rate the post.


benharned Thu, 03/08/2007 - 09:58

To upgrade Unity: currently its W2kSP3, Unity 4.0(3), Exchange 2000 SP3, SQL MSDE 2000 SP3.

I just install the SP4 upgrade from Windows, recommended windows and exchange patches from Cisco list, and done?

Ver. 4.0(3) is current enough?

Brandon Buffin Thu, 03/08/2007 - 11:24

4.0(3) is current enough to address the DST updates. You will also need to update the JRE. Be sure to take a close look at the following link as well as the readme file included with the Unity DST download.

Hope this helps. If so, please rate the post.


benharned Thu, 03/08/2007 - 12:49

Alright. So here's my plan for my Call Manger, let me know if I'm missing amything or wrong on anything. I was confused before, I do have CSA on my CCM, but not on Unity. The version on CCM is (i think).


First upgrade OS:




Then upgrade CCM:




Apply DST patch:


Please let me know if I'm missing anything or out of order. Not too sure about if SQL needs updating (2000 SP3).

Thanks so much for the help!

Anonymous (not verified) Thu, 03/08/2007 - 12:52

Brandon Buffin Thu, 03/08/2007 - 13:03

That sounds like a good plan. I would recommend upgrading SQL to SP4 as well.


Brandon Buffin Thu, 03/08/2007 - 13:19

The SQL update will need to be after the 4.0(2) update as it is not supported on 4.0(1). See the readme for SQL SP4.


benharned Thu, 03/08/2007 - 13:22

i caught that after my last post. should it also be before the 4.2(3) update, or doesn't it matter after that point?

Brandon Buffin Thu, 03/08/2007 - 13:26

I would go ahead and install it before the 4.2(3) upgrade. I think it's a good idea to have all patches relevant to the current version in place before upgrading.


benharned Thu, 03/08/2007 - 13:41

I'm getting close to having this solved... For upgrading the OS to 2.7 then to 4.4, do I need to install the 2.7sr8 patch or can i just jump to 4.4?

Brandon Buffin Thu, 03/08/2007 - 13:58

You do not need to install the SR. You can go from 2000.2.7 to 2000.4.4.


benharned Fri, 03/09/2007 - 06:41

So far so good. I've updated the OS to 4.4a without issue. I will be upgrading CCM tonight.

For Unity I've installed SP4 without problems and have begun to install the hotfixes. I downloaded the English-UpdatesForWindows2000-SP4 and unzipped it. Do I really have to install each one individually, or is there a utility that installs them all? The few that I have done so far have asked to reboot after. Do I need to after each or can I insatll them all then reboot?

mchandak Fri, 03/09/2007 - 06:46

you will have to install one Hotfix at a time and regarding the reboot, it depends on the hotfix. Some MS hotfixes need an reboot before the next one is installed and some dont.

benharned Thu, 03/15/2007 - 06:21

FYI - I was unable to install the update between the 4.0(2) update before the 4.2 update. I don't have it in front of me, but you need to have at least, I think it's 4.1 CCM to install SP4 for SQL.

Since I didn't want to go from 4.0 to 4.1 to 4.2, I went ahead with the 4.2 update, and found SP4 was part of that install.

jbarcena Fri, 03/09/2007 - 10:37

This is what you need to do for your Unity server:

Download the following file:


From this link:


Unzip the file and it will create several folders with all the information that you need.

1) If you are running Windows 2000 then you need to install the Windows2000-KB928388-x86-ENU file.

If you are running Windows 2003 then you need to install the WindowsServer2003-KB931836-x86-ENU file.

You may also wish to apply the patch to each domain controller and global catalog server in your forest that is available to Unity as well as to each machine running Exchange that contains a Unity subscriber's mailbox.

2) Apply the JRE_time_zone_update. Open the ReadMe.txt within the folder "JRE_time_zone_update" and follow the instructions.


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