Hunt Groups in CCM 3.3

Unanswered Question
Feb 28th, 2007

I would like a have a pilot point number 2000 that will route to the below numbers in order

1. 2001

If no answer (should not go to private Voice mail of 2001), then it should route to the next phone numbers in the below order

2. 2002 if no answer then

3. 2003

After 3rd phone it should route to a Generic voicemail for team (Not 2003 s personal voicemail) where they can leave a message for team. IF any body calls on directly 2003 it should go on to his personal voicemail.

Is this config is possible with CCM 3.3, and how can i retrieve(from which phone) team voicemail?

I have this problem too.
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thisisshanky Wed, 02/28/2007 - 19:22

Sateesh,

With 3.3, the only hunt group setup possible is for Attendant console. This hunting happens only when individual members are busy and not "No Answer". You have to move to a minimum of 4.0 to get the feature where if a member doesnt answer, hunting continues.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/sys_ad/4_0_1/ccmcfg/b03lngrp.htm

Sankar.

PS: please remember to rate posts!

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