I'm helping customer to personalize IPCC Enterprise report.I need to get out the proper data from webview report files and then fill in the excel files they wanted. This is really a hard work.
Now in one of the excel files. They need the daily statistics for "calls abandon after 4sec" and "calls abandon after 20sec".
I don't know where to find these data in Webview reporting files. And how to set these threshholds in ICM system.(Since this value is not the same meaning with short call)
Hope somebody can give me some advice.