I'm using IPCC Express, and I'm trying to make an application that would be able to drop a call between a third-party and an agent. The only data about the call that are available to the app are the agent's ID and phone extension.
I'm thinking of getting the IP of the agent's phone, and then pushing it a request to press a softkey to end the call. Are there any easier/better ways of doing that? I would prefer not to use TAPI since I don't have much experience with using it. Could the task be accomplised by using some sort of an AXL query to the call manager?