DST Patching CCM 4.1(3)sr2 on OS-Win2000.2.7.sr8

Answered Question
Mar 1st, 2007

Can someone please set me straight. From what I can gather in this document

http://www.cisco.com/cgi-bin/Software/Tablebuild/doftp.pl?ftpfile=cisco/crypto/3DES/voice/callmgr/4.1/ciscocm.4-1-3-2007-DST-Update.1-0-1-readme.htm&app=Tablebuild&status=showC2A

I need to Apply either OS 2000.4.4(sr2) 2000.4.3aSR7 2000.4.2sr14 (or higher OS release) which can be downloaded from http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des

Is the OS upgrade necessary? Is there a DST patch procedure out there for the OS version that I am running.

I also have IPCC Express version 4.0(4) with failover running this version of OS. Will I need to upgrade that OS also?

This is quite confusing.

I have this problem too.
0 votes
Correct Answer by rob.huffman about 9 years 7 months ago

Hi Anthony,

You are correct there, this is quite confusing :) You will need to upgrade the OS from 2000.2.7sr8 (this is a must) we just had to do the same thing last weekend.(OS and patches for 1 Pub and 2 Subs took about 4 hours) There is also a requirement to upgrade the Phone firmware to 8.2.1 if you are running Java based 7911's,7941's and 7961's.(7970/7971's as well but I can't remember the firmware version) We did the firmware upgrade a few nights earlier just to speed up the process. There is also a manual workaround just in case you are running out of time;

CCM OS Manual Workaround 3.x and 4.x

On the new US DST date, Logon with sufficient privileges to CCM Windows Server (starting with Publisher)

Click Start, Settings, Control Panel, Date and Time

Adjust the time accordingly

Click on TimeZone tab

Uncheck the Automatically adjust clock for daylight savings changes

Click Apply or Ok

Repeat steps for all servers in the cluster.

When DST ends in the Fall, the clock would have to be manually adjusted again using the same method described in steps 1-3 and 6-7 above. Please note, however, that manually adjusting the clock on CCM servers could result in a conflict in time which may produce time synchronization issues.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a00807e02b1.shtml

**** IPCC 4.0(1), 4.0(2), 4.0(3), 4.0(4), 4.5(1), 4.5(2) will need the OS update and Sun JRE DST patch.

Cisco Customer Response Solution (CRS)

The following problem symptoms may be encountered with CRS.

Incorrect reporting data.

Trace file time stamp incorrect

Cisco Customer Response Solution (CRS)

Includes: Cisco Unified Contact Center Express, (UCCX, formerly IPCC Express) Cisco IP Interactive Voice Response (IVR) andCisco IP Queue Manager (IP QM)

CRS uses the same OS build as current CCM Windows OS versions. Therefore, the OS fix for CRS is the same as the OS fix for Cisco CallManager 4.1(3). To obtain the 2007 DST changes required for the operating system, apply either OS 2000.4.4(sr2) or OS 2000.4.3aSR7 or 2000.4.2sr14 (or higher OS release) from the provided file link.

CRS 4.0(1), 4.0(2), 4.0(3), 4.0(4), 4.5(1)

The CRS installation copies the 1.4.2_08 version private Java Runtime Engine (JRE) to path C:\Program Files\wfavvid\java\current\bin\java directory. Sun Microsystems has made available a tool to update the time zone database of current installations. To update the database used by CRSs JRE, follow the steps listed below exactly. Because the JRE installed is considered "private" - it is not listed in the registry at HKLM\Software\JavaSoft or placed in the System Path - failure to specify the path to the java.exe used by CRS can result in the update being applied to the incorrect JRE should other JREs be present on the machine.

Information regarding the tool that performs the JRE updates is available at the Sun Java SE TZupdater Tool page and in a README.html file with the tool itself.

From this doc;

http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1973/products_field_notice09186a008076fca2.shtml

Hope this helps! And best of luck (what a pain)

Rob

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Correct Answer
rob.huffman Thu, 03/01/2007 - 15:58

Hi Anthony,

You are correct there, this is quite confusing :) You will need to upgrade the OS from 2000.2.7sr8 (this is a must) we just had to do the same thing last weekend.(OS and patches for 1 Pub and 2 Subs took about 4 hours) There is also a requirement to upgrade the Phone firmware to 8.2.1 if you are running Java based 7911's,7941's and 7961's.(7970/7971's as well but I can't remember the firmware version) We did the firmware upgrade a few nights earlier just to speed up the process. There is also a manual workaround just in case you are running out of time;

CCM OS Manual Workaround 3.x and 4.x

On the new US DST date, Logon with sufficient privileges to CCM Windows Server (starting with Publisher)

Click Start, Settings, Control Panel, Date and Time

Adjust the time accordingly

Click on TimeZone tab

Uncheck the Automatically adjust clock for daylight savings changes

Click Apply or Ok

Repeat steps for all servers in the cluster.

When DST ends in the Fall, the clock would have to be manually adjusted again using the same method described in steps 1-3 and 6-7 above. Please note, however, that manually adjusting the clock on CCM servers could result in a conflict in time which may produce time synchronization issues.

From this doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_field_notice09186a00807e02b1.shtml

**** IPCC 4.0(1), 4.0(2), 4.0(3), 4.0(4), 4.5(1), 4.5(2) will need the OS update and Sun JRE DST patch.

Cisco Customer Response Solution (CRS)

The following problem symptoms may be encountered with CRS.

Incorrect reporting data.

Trace file time stamp incorrect

Cisco Customer Response Solution (CRS)

Includes: Cisco Unified Contact Center Express, (UCCX, formerly IPCC Express) Cisco IP Interactive Voice Response (IVR) andCisco IP Queue Manager (IP QM)

CRS uses the same OS build as current CCM Windows OS versions. Therefore, the OS fix for CRS is the same as the OS fix for Cisco CallManager 4.1(3). To obtain the 2007 DST changes required for the operating system, apply either OS 2000.4.4(sr2) or OS 2000.4.3aSR7 or 2000.4.2sr14 (or higher OS release) from the provided file link.

CRS 4.0(1), 4.0(2), 4.0(3), 4.0(4), 4.5(1)

The CRS installation copies the 1.4.2_08 version private Java Runtime Engine (JRE) to path C:\Program Files\wfavvid\java\current\bin\java directory. Sun Microsystems has made available a tool to update the time zone database of current installations. To update the database used by CRSs JRE, follow the steps listed below exactly. Because the JRE installed is considered "private" - it is not listed in the registry at HKLM\Software\JavaSoft or placed in the System Path - failure to specify the path to the java.exe used by CRS can result in the update being applied to the incorrect JRE should other JREs be present on the machine.

Information regarding the tool that performs the JRE updates is available at the Sun Java SE TZupdater Tool page and in a README.html file with the tool itself.

From this doc;

http://www.cisco.com/en/US/customer/products/sw/custcosw/ps1973/products_field_notice09186a008076fca2.shtml

Hope this helps! And best of luck (what a pain)

Rob

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