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Real Time Reporting

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f.giordano
Level 1
Level 1

‎03-02-2007 08:02 AM - edited ‎03-14-2019 12:35 AM

Hi,

We are using IPCCX 4.0 for CallDesk, and we'd like to show on a big screen the Real Time Reporting Web Page. I just want to know if there is a way to access this specific webpage without being an administrator of the IPCCx server.

Thanks for help

Fabian

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lpezj
Level 7
Level 7

‎03-02-2007 10:09 AM

Fabian,

You can create a Supervisor user and you have to access the http://ipccexpressmachine/AppSupervisor. Logs in as the supervisor user you have created and you could see a link to the real time statics in the same way as if you were an administrator.

Hope this helps,

Juan Luis

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lpezj
Level 7
Level 7

‎03-02-2007 10:09 AM

Fabian,

You can create a Supervisor user and you have to access the http://ipccexpressmachine/AppSupervisor. Logs in as the supervisor user you have created and you could see a link to the real time statics in the same way as if you were an administrator.

Hope this helps,

Juan Luis

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l.mourits
Level 5
Level 5

‎03-02-2007 11:00 AM

Fabian,

Yes, there is, see this thread :-)

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.1ddd3377

Drop me an email on my private mail (l.mourits@planet.nl) and I will send you the files (mail address will exists till 15 March, then it will change)

HTH,

Leo

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f.giordano
Level 1
Level 1
In response to l.mourits

‎03-03-2007 09:33 AM

Hi Leo,

I already send you an email 2 weeks ago and you replied to me but I was unable to set up the wallboard. I'm with version 4.0(1) of Ipcc express and still unable to make it work.

I followed your documentation from the beginning to the end but doesn't work.

Maybe i'm a nOOb...

That's why we decide to use Cisco wallboard.

Thx

Fabian

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MARK HANDERMANN
Level 4
Level 4
In response to f.giordano

‎03-03-2007 09:58 AM

If you are interested my company has developed an inexpense Wallboard / Dashboard application for IPCC Express. Attached is a small brochure. You can contact me at Sales@bcbd.biz.

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f.giordano
Level 1
Level 1
In response to MARK HANDERMANN

‎03-04-2007 03:43 AM

Hi,

Yeah it looks nice as well. Is it possible to get a trial version ?

Thx

Fabian

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MARK HANDERMANN
Level 4
Level 4
In response to f.giordano

‎03-05-2007 05:33 AM

Give me a call at 513-645-4221 and we can discuss.

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