Hi Matt,

When you dial from your phone, lets say 2 different numbers;

1. 221-1750

2. 456-9784

Does it pick the same previously dialled number or 2 different numbers? Just curious :)

It almost sounds like abbreviated dials at work here.

The quickest fix would probably be to delete the phone from CCM and reinstall it. But that would take away all the fun of troubleshooting this most interesting problem.

Let us know,

Rob

Thank you both for the replies. My service release is 2 not 3 so I am a little short there, going to update this weekend with all the DST stuff. I went and reset the phone during the middle of all of this and now it works fine.

The only thing I can guess is that during my tinkering earlier in the week I applied a change and didn't re-apply the change back to the original. Have a good weekend I know I won't, might spend a little more time trying to get speed dials working though. Guess it is always better to break your own phone rather then someone elses, not counting other IS people that is always fun.

Hey Matt,

Here is some info for the Speedial quest, good luck this weekend. We did our DST changes last weekend and they went fine;

You will need to create a new Phone Button Template (maybe called 7941-1Speed) as described below. Once you have created the new template you can assign it to the phone in question Device>Phone>Button Template>7941-1Speed >Reset and you will see that you have the ability to add 1 Speedial on Line Button #2;

Adding Phone Button Templates

Step 1 Choose Device > Device Settings > Phone Button Template.

The Find and List Phone Button Templates window displays.

Step 2 In the upper, right corner of the window, click the Add a New Phone Button Template link.

The Phone Button Template Configuration window displays.

Step 3 From the Phone Button Template drop-down list box, choose a template and click Copy to create a new template.

The new template exactly duplicates the existing template. You must assign a new name for the new template. Update this new template if you want it to differ from the original.

Step 4 Update the appropriate settings as described below.

Step 5 Click Insert to add the new template.

Step 6 Click the View Button Layout link to verify the button layout.

Phone Button Configuration Settings

Button Template Name

Enter a unique name that Cisco CallManager uses to identify the template.

Feature

Choose the function of the phone button that you want to specify in the template. Available functions include Speed Dial, Line, None, Privacy, and Service URL.

Note You cannot change the function of buttons in default phone button templates.

Label

Enter a description of the button.

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803ed6f4.html#wp1014156

Hope this helps!

Rob