Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
310
Views
0
Helpful
1
Replies

Screen pops with caller data from dialer table

bruce.finney
Level 1
Level 1

‎03-02-2007 11:47 AM - edited ‎03-14-2019 12:35 AM

Hi all,

We are gearing up to switch our system to ICM 7.1 from 6.0 with a custom CTI desktop that displays a screen pop that includes data fields from the dialer table during an outbound campaign. This way the agent has all the information they regarding the account.

We have never had access to the custom CTI desktop and I don't know where to begin to get this going with the Agent desktop.

Can anyone help?

thanks

Bruce Finney

Labels:
0 Helpful
1 Reply 1

wong34539
Level 6
Level 6

‎03-09-2007 05:54 AM

A similar issue is discussed in the document http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008015767a.shtml.

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents