03-02-2007 12:12 PM - edited 03-14-2019 08:17 PM
only have "transfer", dial#; and then DO NOT have a "transfer" option. Of the phones that do not have a second "transfer", one is a receptionist with Monitor line buttons (I could understand her not having it), but the other person has a 7971. Why would there be a difference?
Thanks
Mike.
03-02-2007 06:33 PM
Check the Maximum Number Of Calls setting. You may not be able to transfer because your Max Calls is set to low. If you're missing the Transfer Button all together, check your Phone Button Template and make sure it has the Transfer Key.
03-04-2007 06:35 AM
Or, if these phones are set up on a CME (you didn't mention the platform you are using) make sure all of your ephone-dn 's are set to "dual-line" if the user needs the second "transfer" option.
03-05-2007 05:07 AM
This is CME - Mike, is the maximum# of calls a telephony-service CME command or CM enterprise?
Thanks for your help.
03-05-2007 06:53 AM
Hi Mike,
In CME you have have a sytem wide Transfer setting (transfer-system {blind | full-blind | full-consult [dss] | local-consult} as well as the ability to override this setting on a phone by phone basis (ephone-dn dn-tag [dual-line] **transfer-mode {blind | consult}). Like you say it makes sense for the Receptionist to have a quick Transfer method and perhaps the 7971 user requested this as well. Have a look at the following;
Configuring Call Transfer
This procedure enables support for network calls that use the H.450.2 standard and allows you to optionally specify a range of allowable transfer destinations.** It also allows you to override the global setting for blind or consultative transfer for individual ephone-dns and block transfers to external destinations by individual ephones.
SUMMARY STEPS
1. enable
2. configure terminal
3. telephony-service
4. transfer-system {blind | full-blind | full-consult [dss] | local-consult}
5. transfer-pattern transfer-pattern [blind]
6. exit
7. ephone-dn dn-tag [dual-line]
8. transfer-mode {blind | consult} **
9. exit
10. ephone-template template-tag
11. transfer-pattern blocked
12. transfer max-length digit-length
13. exit
14. ephone phone-tag
15. ephone-template template-tag
16. restart
17. Repeat Step 14 to Step 16 for each phone on which you want transfer capability limited.
18. end
Use the show running-config command to verify your configuration. Transfer method and patterns are listed in the telephony-service portion of the output. You can also use the show telephony-service command to display this information.
If you have used the transfer-mode command to override the global transfer mode for an individual ephone-dn, use the show running-config or show telephony-service ephone-dn command to verify that setting.
This would show up like this;
ephone-dn 40 dual-line
number 451
description Main Number
huntstop channel
no huntstop
transfer-mode blind**
From this good doc;
Hope this helps!
Rob
03-05-2007 07:46 AM
Rob,
This is very helpful. I do have a system setting for "full-consult" transfers. However, I have one 7971 user that states they do not get the second "transfer" prompt. I know his dn-tag is the default transfer option (system) but I will explicitly configure the dn-tag for "full-consult" and see if that does it.
Thanks for the info!
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