CCME b-acd

Answered Question
Mar 2nd, 2007

Hi all,

is there a limit on number of AAs set up for drop-through?

I tried to configure 1 service queue and 7 service aa set up for drop-through option (from aa1 to aa7), and all working fine

Thanks'

Diego

I have this problem too.
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Correct Answer by Brandon Buffin about 9 years 7 months ago

Diego,

There is no limit on the number of AAs. The following are the limits for B-ACD.

Any number of AAs

1 call queue

10 hunt groups

3 hunt groups per AA

30 calls queued per hunt group

Hope this helps. If so, please rate the post.

Brandon

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Correct Answer
Brandon Buffin Fri, 03/02/2007 - 13:02

Diego,

There is no limit on the number of AAs. The following are the limits for B-ACD.

Any number of AAs

1 call queue

10 hunt groups

3 hunt groups per AA

30 calls queued per hunt group

Hope this helps. If so, please rate the post.

Brandon

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