CUE Easy Question

Unanswered Question
Mar 3rd, 2007

Hello,

A user wants un-answered calls to be forward during the night to a different voice mailbox. During the day he wants the calls to be forwarded to his primary mail box.

What is the best way to do this in your opinion?

Thanks,

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
rhugo Sun, 03/04/2007 - 01:09

Probably the easiest way would be to use the ACD script that comes with CUE and modify it using the CUE Editor, with a time / date step, with the Call Redirect step pointing to your differing selected voicemail's depending on the Date / Time in the script.

m-haddad Sun, 03/04/2007 - 16:04

Hello,

Is there an option forward after working hours to a another extension. This extension would be his night voice mail?

Waiting for your feedback,

m-haddad Sun, 03/04/2007 - 16:19

One thing to add this user has DID so that call want pass through the auto-attendant. It will directly hit his primary extension!

Appreciate any ideas,

Regards,

rob.huffman Mon, 03/05/2007 - 07:12

Hi Mohamed,

I am thinking that maybe this CME feature would work for you;

call-forward night-service

To automatically forward calls to another number during night-service hours, use the call-forward night-service command in ephone-dn or ephone-dn-template configuration mode. To disable automatic call forwarding during night service, use the no form of this command.

call-forward night-service target-number

no call-forward night-service

Night-service hours are defined using the night-service date and night-service day commands.

An ephone-dn can have all four types of call forwarding defined at the same time: all-calls, no-answer, busy, and night-service. Each type of call forwarding can have a different forwarding destination defined in its target-number argument. If more than one type of call forwarding is in effect (is active) at one time, the precedence order for evaluating the different types is as follows:

1. call forward night-service

2. call forward all

3. call forward busy and call forward no answer

If you use an ephone-dn template to apply a command to an ephone-dn and you also use the same command in ephone-dn configuration mode for the same ephone-dn, the value that you set in ephone-dn configuration mode has priority.

Examples

The following example establishes night-service hours from 1 p.m. Saturday until 8 a.m. Monday. During that time, calls to extension 1000 (ephone-dn 1) are forwarded to extension 2346.

telephony-service

night-service day sat 13:00 12:00

night-service day sun 12:00 08:00

night-service code *1234

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps4625/products_command_reference_chapter09186a008061134b.html#wp1063536

Hope this helps!

Rob

mark_gardner Tue, 04/03/2007 - 01:48

I have been doing some testing with this command and it appears it only applies to the primary line like call-forward all does.

If a phone has several lines associated to it, you would have to go in via the CLI or gui and change each line to call-forward all, bit of a pain if the user does not want calls forwarded that are unanswered throughout the daytime but has lots of lines he/she wants to forward through to voicemail during the nightime.

Actions

This Discussion