How to enable call queuing?

terulei · ‎03-04-2007

Hi All,

How can I config the following feature in Call Manager 4.1(3):

When a call dial to a hunt pilot or end user, if the lines of the hunt pilot or the end user are busy, a prompt (or Music) will ask the calling party to hold the call until a line available? In CM manual it says CM has call queuing function but I can not find how to enable it.

Can anybody help me for that?

Thank you!

Best regards,

Teru Lei

Chris Deren · ‎03-04-2007

The only built in call queuing in CCM is when using Attendant Console, check out this doc:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f3a8b.html#wp1144562

if you need to extend call queueing for non AC phones, you need to install IPCC Express, Cisco shipps CallManager with 5 seat licence for IPCC Express Standard, which you may install on the CCM server. If you need more licenses you'll need to purchase the software and a dedicated server or couple if HA is desired. Check out IPCCX SRND:

http://www.cisco.com/application/pdf/en/us/guest/products/ps1846/c1609/cdccont_0900aecd80331ee7.pdf

HTH, please rate all posts!

Chris

MikeTomasko · ‎03-04-2007

You can do this with Unity if you have it. Here's some FAQs about it: http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_qanda_item09186a0080093c13.shtml

terulei · ‎03-04-2007

Thanks for u all!