Error when adding 7961 to CCM

Unanswered Question
Mar 5th, 2007

Getting an error when adding 7961 to CCM (See attached document

for error message). Recently added new CCM sr and new device pack. If I look under System > Device Defaults, no Phone Template options appear for 7961.

CCM 4.0(2a) sr2c

Device Pack 46.4

I have this problem too.
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Ratheesh Kumar M Mon, 03/05/2007 - 04:08

no issues in that..

first u create a phone button template for the particular phone.

device--device settings--phone button template

add the 7960 template


dezoconnor Mon, 03/05/2007 - 04:21

Its not as easy as that I'm afraid. I did try to create a new phone button template prior to posting but this makes no difference. There is no default template for 7961 which is causing the issue. As mentioned previously, under device defaults the options for phone templates for 7961's are blank.

Erick Bergquist Tue, 03/06/2007 - 17:24

Did you reboot after adding the device pack?

A cluster wide reboot is needed if the device pack adds support for new devices to your call manager.

dezoconnor Wed, 03/07/2007 - 02:56

We loaded up the latest Device Pack and sr release for the version of CCM they're running and this is when we hit this issue.

Customer did a full cluster reboot during the upgrade.


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