limit Not ready state for an agent

Unanswered Question
Mar 5th, 2007


Does anyone knows a way to limit the Not ready state for an agent, for example:

agent let a call RNA and is set automatically in Not ready, but the agent should come ready again after x minutes. We are using IPCC express Premium 4.0(4).

Thanks for the help.


Joke Van Bogaert

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
adignan Mon, 03/05/2007 - 19:40

Unfortunately there is no way to accomplish this.

please rate helpful posts


This Discussion