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limit Not ready state for an agent

vbogaerj5
Level 1
Level 1

‎03-05-2007 07:17 AM - edited ‎03-14-2019 12:35 AM

Hi,

Does anyone knows a way to limit the Not ready state for an agent, for example:

agent let a call RNA and is set automatically in Not ready, but the agent should come ready again after x minutes. We are using IPCC express Premium 4.0(4).

Thanks for the help.

greetings

Joke Van Bogaert

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adignan
Level 8
Level 8

‎03-05-2007 07:40 PM

Unfortunately there is no way to accomplish this.

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