IPCC Express Scripting Question

Unanswered Question
Mar 5th, 2007

I am creating and IVR script that allows an administrator to play back a counter via a hidden option on a menu. This counter needs to increment every time a caller selects a praticular option. How can define or create a counter that does not re-intialize with each new caller, so a can speak back option totals.

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lpezj Mon, 03/05/2007 - 07:43

Hi,

You can write a very simple XML file with that counter, read the value, increment it and wirte it agagin to the xml file.

Hope this helps,

Juan Luis

jim.corley Mon, 03/05/2007 - 07:56

Yeah, I had thought about that, or creating a datbase, but I was hoping for a simpler solution. Thanks for your response Juan.

Jim

prayharder Tue, 03/06/2007 - 08:34

I am running into this same problem. I ended up using a SQL database to store the variables that I need. Cisco needs to have a global variable in IPCC Express to store such things in.

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