We are currently running IP-IVR 3.5(3), which provides queuing and prompting for our IPCC Enterprise solution. We do not do any agent selection or reporting through the IVR. I understand that I will need to go to version 3.5(4) plus SR and engineering special to get patched for DST changes occurring this weekend. (I have already patched the OS to 2000.4.4 SR 2).
The Cisco field notice (62571) states that we will see issues with Incorrect Reporting Data and Incorrect trace file if we do not update for DST. Since we don't do any reporting through the IP-IVRs and if we can deal with timestamps being off in traces, I'm wondering if we need to do this patching at this time. Does anyone else have any thoughts on this subject?
Thanks in advance for any input.